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Contact Us

Office of Online and Professional Engineering Programs

Address: University of Illinois at Urbana-Champaign
400 Engineering Hall, MC 268
1308 West Green Street
Urbana, IL 61801
Phone: 217-333-6634
Fax: 217-333-0015
Email: engr-o2pep@illinois.edu

Request Information

Whom should I contact?

Contact the O2PEP (Office of Online and Professional Engineering Programs) if:

Contact Engineering Technical Support if:

  • You have a problem viewing lecture content
    1. Make sure your browser software and java plugins are up to date
    2. Confirm you are accessing the correct link to the lecture media, as directed by Engineering Online/course staff
    3. If you recently enrolled in the class (within the past 24 hours), please allow 24 hours for the rosters and access groups to update
  • There is a problem with audio or video in a lecture
  • You are unclear which computer system or password to use
    1. Make sure you are using your Active Directory (University of Illinois email) credentials
  • You cannot connect to a computing system
  • You have a problem with your NetID or account
  • You have technical problems related to the course (but contact the TA if the technical question is related to a specific assignment)
  • You have any technical questions or concerns about your course or the program
  • When submitting a ticket to engrit-help@illinois.edu, please include the following information:
    1. Your netID
    2. The course number and/or name
    3. What type of device you are using to access the media, which OS and which browser
    4. Your location (home, office, hotel, coffee shop, etc.)
    5. Approximate time you attempted to access the lecture media

Contact EWS Support if:

  • You have a problem connecting to an EWS (Engineering Workstation System)
  • Please include your NetID and information that you are an online CS student
  • ews@illinois.edu

Contact your course TA (Teaching Assistant) if:

  • You have a question about an assignment, due date, or grading
  • You need help with course material
  • You are having problems running a program for an assignment, or having trouble submitting content

Contact Department's Academic Advisor if:

  • You have a question about academics or course offerings
  • Your Teaching Assistant does not respond
  • You have any Academic questions or concerns about your course or the program